FAQ
BUSINESS
1. How do I open a Le Mieux Pro account?
Click here to register an account or call us at (888) 327-8188. To open a wholesale account, you must be a licensed esthetician and complete a first opening order of $500 or more.
Phone Hours:
Monday – Friday
9:00 am - 5:30 pm PT
2. Can I purchase professional products without a Le Mieux Pro account?
To purchase our professional products, you'll need to have a wholesale account with us. If you don't have one yet, we'd be happy to help you set it up!
Consumer orders:
Call (626) 962-1234 / (888) 327-8188 to order or find the nearest retailer in your area.
You may also email us at info@lemieuxcosmetics.com.
3. Is there an opening order minimum?
To get started, your opening order must be at least $500.
4. Is there a reorder minimum?
Our reorder minimum is $200 per order.
5. Is a seller’s permit or resale license required to open an account?
We do not require a seller’s permit or resale license to open an account.
EDUCATION
1. How do I become Le Mieux certified?
There are two ways to get certified: complete our online certification series or attend an in-person 2-Day Pro Bootcamp.
Please visit our certification page to learn more about becoming Le Mieux certified.
Please visit our online and in-person class schedules under “Training & Events” to register.
2. Will I receive a certificate for each training I complete?
Yes, you will receive a personalized Le Mieux certificate after completing each training.
3. Does Le Mieux offer in-person training?
Yes! To access our in-person training schedule, please log in or create an account. Under “Training & Events,” click “In Person Classes” for the full calendar of classes.
4. How can I watch trainings online?
To access our online training, please log in or create an account and visit “Video Training” under the “Resources” tab.
5. How much is Le Mieux training?
Our training prices vary by class. Please visit the class registration page to view price details.
Our online training courses are free to attend over Zoom.
6. When do I receive a certificate after completing training?
Upon completing training, you will receive a link to our class feedback survey, where you can directly download your certificate as a PDF.
PRODUCTS
1. How do I place an order?
To place an order, please click here to log in and order online or call us at (888) 327-8188.
Phone Hours:
Monday – Friday
9:00 am - 5:30 pm PT
2. Do I receive samples with my order?
Yes, all orders receive complimentary samples of our top picks.
3. How can I purchase more samples?
Please call (888) 327-8188, and we’ll be happy to assist you.
Phone Hours:
Monday – Friday
9:00 am - 5:30 pm PT
4. Are Le Mieux products animal-tested or vegan?
None of our products are animal-tested, as we are proud members of the Beauty Without Bunnies program. Le Mieux formulas contain a variety of plant extracts, oils, and butters, but our products are not solely plant-derived.
Products containing Beeswax:
PurErb Neroli Baobab Hand Cream
Products containing Pearl Powder:
24 Kt. Radiance Mask
Bio Spirulina Calming Mask
Bulgarian Rose Age-Defying Mask
Collagen Lifting Mask (powder)
Hungarian Enzyme Mask
Hyaluronic Line-Filler Mask
5. Which products are not pregnancy or breastfeeding safe?
Always confirm contraindicated ingredients with your physician. Le Mieux recommends avoiding products that contain Salicylic Acid and Retinol during pregnancy and breastfeeding. This lists products that contain the stated ingredients and lists them in alphabetical order:
RETINOL
Retinol Serum (Retinol)
RETINYL PALMITATE
not contraindicated to pregnancy or breast feeding
- Collagen Peptide Serum
- PurErb Vitamin N-ergize
- Marine Collagen Peptide Serum
SALICYLIC ACID
contains 2% Salicylic Acid maximum
- A&E Corrector
- Beta Acid
- Exfoliating Cleansing Gel
- GSA (25%) Glycolic + Salicylic + Azelaic Peel Solution
- S2 (2%) Salicylic Peel Solution
- Skin Clarifying Pad
ESSENTIAL OILS
- PurErb Meridian Scalp Stimulating Oil
- PurErb Purity Renewing Essential Oil
- PurErb Serenity Calming Essential Oil
- PurErb Vitality Energizing Essential Oil
AFFILIATE PARTNERSHIP PROGRAM
1. How can I register for an Affiliate Partnership?
To learn more about registering for an affiliate partnership, please visit “Join Program” under the “Affiliate Program” tab.
Participants must have a wholesale account with us. To open an account, call (888) 327-8188. Participants must also submit a W9 form to info@lemieuxcosmetics.com, which can be accessed on our “Join Program” page.
2. Why isn’t my code working?
Log in to your dashboard and find “Your Coupon Code”. Click the “Copy” button to copy the code. Customers enter this code into the discount code area at checkout on any of our retail websites (LeMieuxSkincare.com, PurerbBeauty.com, KizoLab.com). Please ensure that the code matches.
If you are experiencing further issues with your affiliate code, please call (888) 327-8188 or email us at info@lemieuxcosmetics.com.
3. What incentives do my clients receive when entering my affiliate code?
Your clients will receive an exclusive gift with every purchase on all our retail sites (LeMieuxSkincare.com, PurerbBeauty.com, KizoLab.com).
4. Can my client use two codes?
No, clients can only use one affiliate code per order.
5. Does my client need to input my code every time?
Your client does not need to input your code after their first order. You will continue to receive affiliate credit after their first order with your code.
If ordering across different websites, your client will need to input your affiliate code at least once per website (LeMieuxSkincare.com, PurerbBeauty.com, KizoLab.com).